FAQ

How do I track someone?


You install Chirp, and they install Chirp - pair together and track away!

Once you install the Chirp GPS app, you simply connect with your friends, family, and others by “pairing”, or by sending them an invite using any method you like. Pairing, or inviting takes just seconds, and once you are paired with someone, you can track them, send them messages, get directions to them, and all of the other benefits Chirp GPS has become famous for.

Do I need any other hardware to track someone?


No. That is the best part about Chirp GPS. Additional hardware requires just “one more thing” to keep track of itself. Battery life, recharging, losing it, or having another device that requires it’s own service is just too much of a pain! Everyone has their cell phone with them 24/7 -so why not just use that to keep track of them too! Chirp GPS doesn’t need any additional hardware to let you keep up with your friends, family, and co-workers.

Is it really free?


Yes, Chirp is free to try with all of the features for an entire week. If you like it, the monthly subscription starts after 7 days. If you don’t like it, cancel the subscription from within the app and you can keep using the free features within Chirp - forever! (yes, really).

What is included in the premium version?

The premium (paid subscription) version of Chirp has several benefits over the free version. Unlimited pairing to others, boundaries and geo-fencing, turn by turn directions, tracks history including speed and direction, dropping pins, full screen website access.

How accurate is Chirp GPS?


Chirp GPS uses the GPS chip already built into your device to track people. Manufactures differ, but location results are usually within 3-5 feet of someones actual location. Buildings, trees, indoor locations, and other outside interference call all effect the GPS accuracy. 

Can I use Chirp GPS for my business?

Absolutely! Install Chirp GPS onto your employees devices, and use the pair with them as you normally would.

How do I cancel my subscription and unsubscribe?


If you have version 2.9 and above
Go into Chirp, tap settings, My Account, then Subscription. Finally - tap the Manage Subscription link on the bottom of the page.

If you have an older version of Chirp (pre 2.9), or Chirp is no longer installed, then follow these instructions.
To remove your Chirp premium subscription iOS:
1. On your iPhone, iPad, or iPod touch
2. On the Home screen, tap Settings.
3. Tap iTunes & App Store.
4. Tap your Apple ID. 
5. Tap View Apple ID. You might need to sign in.
6. Under Subscriptions, tap Manage.
7. Tap the subscription that you want to manage.
8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
9. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

To remove your Chirp premium subscription Android:
1. Go to payments.google.com.
2. Along the left side of your screen, select Bills and accounts.
3. Select the subscription you want to cancel > Cancel subscription.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Phone: +1-800-216-7059
Fax: 1-417-429-2935
Moonbeam Development
3003 East Chestnut Expy STE 575
Springfield, MO 65802
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