This Privacy Policy describes how Moonbeam, which operates Chirp GPS and Chirp App (“Moonbeam,” “Chirp,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information through our GPS devices, mobile application, websites, subscriptions, customer support, and related services (collectively, the “Services”).
This Privacy Policy does not apply to third-party products, websites, applications, or services governed by their own privacy policies.
1. Information We Collect
Depending on how you use the Services, we may collect the following information.
Account and contact information
We may collect your name, email address, mailing address, login credentials, account identifiers, communication preferences, and information about authorized account members.
Precise location information
We collect GPS coordinates and other precise or approximate location information transmitted by an activated Chirp Device or an enabled mobile device.
Location information may include:
(a) current and historical location;
(b) routes and movement;
(c) geofence events;
(d) estimated speed;
(e) location timestamps;
(f) arrival and departure information; and
(g) location-related alerts.
Precise location is sensitive personal information. We use it to provide the location and tracking features requested by the account owner.
Device and technical information
We may collect Device serial numbers, hardware identifiers, mobile-device identifiers, IP addresses, operating systems, App versions, browser types, cellular or network information, battery status, signal strength, diagnostics, crash information, and security logs.
Tracking profiles
An account owner may provide a Device name, image, description, emergency information, geofences, notification settings, or information identifying the person, animal, vehicle, or item associated with a Device.
Communications and support information
We collect messages, troubleshooting information, feedback, and other information you provide when contacting Moonbeam.
Transaction information
Moonbeam or its payment processors may collect purchase, subscription, renewal, refund, billing-address, and transaction information.
Moonbeam generally does not receive or store complete payment-card numbers when payments are handled by an app store or third-party payment processor.
App permissions
With your permission, the App may access location services, Bluetooth, notifications, camera functions, photos, or other device features required for functions you choose to use.
Website and App activity
We may collect information about how you interact with the Services, such as pages or screens viewed, features used, session information, referring pages, access times, and error information.
Cookies and similar technologies
Our websites and App may use cookies, software development kits, local storage, pixels, or similar technologies for authentication, user preferences, security, diagnostics, performance measurement, and analytics.
2.Sources of Information
We collect personal information:
(a) directly from you;
(b) automatically from the App, Devices, and websites;
(c) from people who add you to an account or share access with you;
(d) from app stores, payment processors, cellular providers, and technical providers;
(e) from service providers acting on our behalf; and
(f) from public authorities or other parties where permitted by law.
If you provide information concerning another person, you represent that you have authority to provide it and have given all required notices and obtained all required consents.
3.How We Use Personal Information
Moonbeam may use personal information to:
(a) create, authenticate, and administer accounts;
(b) activate and operate Devices;
(c) display current and historical location information;
(d) provide maps, geofences, alerts, sharing, and related functions;
(e) process purchases, subscriptions, renewals, and refunds;
(f) provide customer support and troubleshoot problems;
(g) maintain, test, secure, and improve the Services;
(h) detect fraud, unauthorized access, unlawful tracking, stalking, abuse, and security threats;
(i) investigate reported misuse;
(j) enforce our Terms of Use;
(k) protect Moonbeam, users, and third parties;
(l) comply with legal obligations and lawful requests;
(m) communicate about accounts, safety, security, updates, and Services;
(n) create aggregated or de-identified information; and
(o) carry out another purpose disclosed when the information is collected, with consent when required.
Moonbeam does not use precise location information for materially different purposes without providing notice or obtaining consent when required by law.
4.How We Disclose Personal Information
Account owners and authorized users
Location and Device information may be visible to the account owner and people whom the account owner authorizes.
Account owners control whom they invite and are responsible for removing access when it is no longer appropriate.
Service providers
We may disclose information to companies that provide cloud hosting, mapping, communications, customer support, analytics, payment processing, fraud prevention, security, and other services on our behalf.
Service providers may process information only for authorized purposes and subject to applicable contractual and legal restrictions.
App stores and payment processors
Purchase and subscription information may be processed by Apple, Google, or another payment provider under that provider’s terms and privacy policy.
Business transactions
Information may be disclosed as part of a proposed or completed merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to legally required protections.
Legal and safety disclosures
We may preserve or disclose information when we reasonably believe it is necessary to:
(a) comply with applicable law;
(b) respond to valid legal process;
(c) investigate unlawful tracking, stalking, fraud, or abuse;
(d) protect a person from harm;
(e) enforce our agreements; or
(f) protect the rights, property, privacy, or security of Moonbeam, our users, or others.
At your direction
We may disclose information when you request, direct, authorize, or consent to the disclosure.
5.Sale, Sharing, and Targeted Advertising
Moonbeam does not sell personal information for money.
Moonbeam does not sell, license, or disclose precise location information to data brokers, advertisers, or unrelated third parties for their independent marketing purposes.
Moonbeam does not use or share precise location information for cross-context behavioral advertising or targeted advertising.
Our service providers may process information solely to provide contracted services to Moonbeam and may not use precise location information for their independent advertising purposes.
6.Location Permissions and Consent
The App or Device may request location permission when required by an operating system or applicable law.
You may adjust App permissions through your mobile-device settings. Disabling a permission may prevent some Services from functioning.
Turning off location permission on a phone may not stop a separately activated Chirp GPS Device from transmitting its location. To stop a Device from transmitting, deactivate or remove the Device through your account or contact
support@chirpgps.com.
Account owners must obtain all legally required consent before associating a Device with another person or allowing someone to access another person’s location information.
Consent must be withdrawn and tracking stopped when the account owner’s authority ends or the tracked person lawfully withdraws consent.
7.Data Retention
Moonbeam retains personal information only for as long as reasonably necessary to:
(a) provide and maintain the Services;
(b) keep accounts secure;
(c) process subscriptions and transactions;
(d) resolve disputes;
(e) investigate fraud or abuse;
(f) enforce agreements; and
(g) satisfy legal, tax, accounting, and regulatory obligations.
Location history is retained while necessary to provide the history and tracking features available through your account. Account owners may request deletion by contacting legal@moonbeam.co.
After an account is deleted, some information may remain temporarily in backups or be retained when reasonably necessary for legal compliance, security, fraud prevention, payment records, dispute resolution, or enforcement.
When information is no longer reasonably necessary, Moonbeam will delete it, de-identify it, or isolate it from further use.
Aggregated or de-identified information may be retained when it cannot reasonably be linked to an identifiable individual.
8.Data Security
Moonbeam uses administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include encryption in transit, authentication, access controls, monitoring, employee-access restrictions, and vendor-security requirements.
No storage or transmission system can be guaranteed to be completely secure.
You are responsible for:
(a) maintaining strong and unique credentials;
(b) protecting your phone and other devices;
(c) limiting shared-account access;
(d) reviewing authorized users;
(e) removing access that is no longer required; and
(f) promptly reporting suspected unauthorized access.
Report suspected account or Device misuse to support@chirpgps.com.
9.Privacy Rights and Choices
Depending on where you live, you may have the right to:
(a) confirm whether Moonbeam processes your personal information;
(b) access personal information;
(c) obtain a copy of personal information;
(d) correct inaccurate information;
(e) request deletion;
(f) obtain information in a portable format;
(g) withdraw consent;
(h) limit certain uses of sensitive personal information;
(i) opt out of sale, sharing, targeted advertising, or certain profiling; and
(j) appeal a denied privacy request.
Because Moonbeam does not sell personal information or use it for targeted advertising, an opt-out may not be necessary for those practices unless our practices change.
To submit a request, email legal@moonbeam.co or mail it to:
Moonbeam
Attn: Privacy
901 E. St. Louis St., Suite 1605
Springfield, Missouri 65806
Describe the right you wish to exercise and provide sufficient information for us to identify your account and verify your identity.
Moonbeam may request additional information reasonably necessary to protect account security, verify identity, or confirm an authorized agent’s authority.
We will respond within the period required by applicable law. If we deny a request, you may appeal by emailing legal@moonbeam.co with the subject line “Privacy Appeal.”
Moonbeam will not unlawfully discriminate against you for exercising a privacy right.
Privacy rights may be subject to exceptions, including information needed for security, billing, legal compliance, fraud prevention, or protecting the rights of others.
10.Account and Location Deletion
You may request deletion of your account and associated personal information by emailing legal@moonbeam.co.
For assistance accessing or managing your account, contact support@chirpgps.com.
Before requesting deletion, export any information you wish to keep. Account deletion may remove access to location history, Device settings, geofences, alerts, subscriptions, and shared-account information.
If an account has multiple authorized users, a request by one authorized user may not delete information controlled by the account owner.
Some information may remain temporarily in backups or may be retained when reasonably necessary for security, fraud prevention, financial recordkeeping, dispute resolution, enforcement, or legal compliance.
11.Communications and Marketing Choices
You may unsubscribe from marketing emails by using the unsubscribe link included in an email.
You may adjust push notifications and location permissions through the App or your mobile-device settings.
Moonbeam may continue sending transactional, security, billing, safety, or account-related communications while your account remains active or when otherwise legally permitted.
12.Children and Minors
Only adults may create or control Moonbeam accounts.
The Services are not intended to permit children under 13 to create accounts or provide personal information directly to Moonbeam.
An adult account owner may associate a Device with a minor only when the adult possesses lawful parental, guardianship, custodial, or similar authority. The adult is responsible for providing required notices, obtaining required consent, and controlling access to the minor’s location.
If Moonbeam learns that a child under 13 directly created an account or provided personal information without legally valid authorization, we will take appropriate steps to delete the information.
A parent or legal guardian may contact legal@moonbeam.co to request access to or deletion of information associated with a minor under the parent’s or guardian’s legal authority.
Users between 13 and 17 may not create an independent account and must use the Services only through an account controlled by a parent or legal guardian.
13.Law-Enforcement and Government Requests
Moonbeam reviews government and law-enforcement requests for legal validity.
We may preserve or disclose information in response to a warrant, subpoena, court order, emergency request, or other lawful process.
Where legally permitted and appropriate, Moonbeam may notify the affected account owner.
We may preserve information after receiving a legally valid preservation request or when reasonably necessary to investigate suspected misuse or protect a person from harm.
14.International Use
Moonbeam is based in the United States. Information may be processed and stored in the United States and other locations where our service providers operate.
If you access the Services from outside the United States, your information may be transferred to a jurisdiction with privacy laws different from those in your location.
15.Third-Party Services
Third-party mapping providers, app stores, payment processors, operating systems, cellular providers, and linked websites maintain their own privacy practices.
Moonbeam’s Privacy Policy does not govern a third party’s independent collection or use of information. You should review the applicable third-party privacy policies.
16.Changes to This Privacy Policy
Moonbeam may update this Privacy Policy periodically.
The revised policy will identify its effective date. If a change is material, Moonbeam will provide additional notice or obtain consent when required by law.
Moonbeam will not materially expand its use of previously collected precise location information without providing legally required notice or obtaining legally required consent.
17.Contact Us
Moonbeam
Attn: Privacy
901 E. St. Louis St., Suite 1605
Springfield, Missouri 65806
Privacy requests and legal inquiries: legal@moonbeam.co Customer support: support@chirpgps.com